Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair sensor issues within 30-60 minutes of arriving at your location. Our technicians carry common sensor parts on their trucks, so most repairs are completed in a single visit. For more complex sensor problems that require specialized parts, we typically resolve issues within 24-48 hours. We prioritize sensor repairs because malfunctioning sensors can be a safety hazard, preventing your door from stopping if something is in its path.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor issues are commonly caused by several factors: misalignment from bumps or vibrations, dirty or dusty lenses blocking the infrared beam, damaged wiring from pests or weather exposure, sun interference during certain times of day, and electrical issues from power surges. Sometimes sensors simply wear out after 10-15 years of use. Our technicians perform a comprehensive diagnostic to identify the exact cause and recommend the most cost-effective solution.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We understand that a new traditional garage door is a significant investment in your home. We partner with reputable financing companies to offer plans with competitive interest rates and terms ranging from 6 to 60 months. Many customers qualify for 0% APR promotional periods. We'll discuss all available options during your free estimate so you can choose the payment plan that works best for your budget.

Question 4

How long does a garage door installation typically take?

Accepted Answer

A standard single-car garage door installation typically takes 3-4 hours, while a double-car door installation usually takes 4-6 hours. This includes removing the old door, installing the new door and hardware, setting up the opener, and testing everything for proper operation. Complex installations with custom doors or additional features may take longer. We always provide a time estimate before beginning work.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a 25-point inspection covering all mechanical components, lubrication of rollers, hinges, springs, and bearings, tension adjustment for springs and cables, safety sensor testing and alignment, balance testing, weather seal inspection, and hardware tightening. We also check the opener's force settings and reverse mechanism. Regular maintenance extends your door's lifespan and helps prevent costly emergency repairs.

Question 6

Why is my garage door making loud noises?

Accepted Answer

Noisy garage doors are usually caused by worn rollers (especially metal rollers), loose hardware, dry hinges and bearings needing lubrication, worn springs, or an aging opener. Metal-on-metal contact without proper lubrication creates most squeaking and grinding sounds. Sometimes the noise indicates a more serious issue like failing springs or misaligned tracks. We can diagnose the exact cause and often fix noise issues quickly with new nylon rollers or proper lubrication.

Question 7

Do you provide warranties on your work?

Accepted Answer

Absolutely! We stand behind all our work with a comprehensive 3-year warranty on labor. Manufacturer warranties on parts and new doors typically range from 1 year to lifetime, depending on the product. Our warranty covers any issues related to our installation or repair work. If something isn't right, we'll come back and fix it at no additional cost. This is part of our no-hassle guarantee commitment to every customer.

Question 8

What areas do you service?

Accepted Answer

We proudly serve Mineral and the surrounding communities including Centralia, Chehalis, Yelm, Tenino, Bucoda, Morton, Napavine, Pe Ell, Winlock, and Toledo. Our technicians are strategically located throughout the region to provide fast 30-minute response times. If you're unsure whether we service your area, give us a call – we're always happy to help our neighbors.

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